Ordering and Delivery
Your inquiries answered: pertinent details and more.
You can place an order by visiting our website at delivery.acaixpress.com, selecting your favorite items, customizing them, and adding them to your cart. Proceed to checkout to complete your order.
Our delivery service operates from 8:00 AM to 11:30 every Tuesday to Thursday and 2:30 PM to 11:30 PM every Friday to Monday.
Yes, the minimum order amount for delivery is 20 AED. If your order does not meet this amount, you cannot place an order. If you need to purchase, you can call us at 026423855 instead to make the order less than the minimum order amount.
We deliver to all areas within the city of Abu Dhabi or within 10 km radium from our store. If you’re unsure whether we deliver to your location, feel free to contact us at 026423855.
Delivery typically takes 30 to 45 minutes, depending on your location and order volume. We’ll keep you updated on your order status.
All orders made through this website will be delivered as soon as the preparation is completed. However, you can call our call center to arrange a scheduled delivery instead.
Products and Customizations
Made Just the Way You Like It.
Absolutely! We offer a variety of add-ons and customization options for our items. Look for the customization options when selecting your product.
We take dietary needs seriously. Please mention any restrictions or allergies in the “Order Notes” section at checkout, and we’ll do our best to accommodate you.
We offer several vegan and gluten-free options. Look for the labels in the product descriptions, or filter for these options on our menu.
Payments
Secure Payments, Hassle-Free Checkout.
We accept all major credit/debit cards, Apple Pay, Samsung Pay, Pay on Pick up, and cash on delivery. For cash on delivery order, please expect one of our friendly staff to call to confirm the order.
Yes, we use secure payment gateways to ensure your information is safe. All transactions are encrypted for your protection.
Order Issues
We’re Here to Make Things Right.
We do not guarantee order modifications, but you can call us immediately at 026423855 for assistance. Modifications depend on availability and company policy, and we’ll do our best to accommodate your request.
We’re sorry for any inconvenience! Please contact us at 026423855 within 20 minutes of delivery, and we’ll resolve the issue promptly.
We aim to deliver on time but occasionally face delays due to traffic or high demand. If your order is late, please contact us, and we’ll provide an update.
General Questions
Your Questions, Answered.
We send a confirmation email with your order details after you place it. For tracking updates, you must log in to your account on our website. Please note that order tracking is not available for guest checkouts.
Yes! Follow us on @acaixpress on all social media platforms and subscribe to our newsletter to stay updated on special offers, discounts, and deals.
We appreciate our loyal customers! While we don’t have a loyalty program just yet, we’re working on it. Stay tuned for exciting updates in the near future!
Yes, we’re happy to assist with bulk orders or catering needs. Please contact us at marketing@acaixpress.com or 0503327338 for inquiries.
You can reach our customer support team via phone at 026423855.
Due to the nature of our products, we do not accept returns. However, if you’re unsatisfied with your order, please contact us, and we’ll make it right.