Terms Of Use

Our Terms of Use

1. Introduction

By accessing or using delivery.acaixpress.com, you agree to these Terms and Conditions. Please review them regularly, as we may update them periodically without notice.

2. Orders and Account

  • Accuracy: Ensure all provided information, including delivery details, is correct.
  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion, including after order confirmation.

3. Payments

  • Payment Methods: We accept major credit/debit cards and other specified payment options.
  • Security: All transactions are processed via secure payment gateways to protect your personal and financial information.

4. Delivery

  • Service Area: Delivery is available only within specified regions.
  • Timing: Delivery times are estimates and may be affected by factors outside our control. We are not liable for delays caused by weather, traffic, or courier-related issues.

5. Refunds and Cancellations

  • Refund Conditions: Refunds are only granted for expired products or if the order is incorrect. Claims must be made within 24 hours of delivery.
  • Cancellations: Once an order is processed, cancellations may not be possible. Contact us immediately at 026423855 for any urgent cancellations or changes.

6. Customer Responsibilities

  • Order Confirmation: You must review all items in your cart before confirming the order. Any discrepancies must be addressed immediately.
  • Product Acceptance: By accepting delivery, you confirm the product is in good condition and meets your expectations.

7. Limitation of Liability

  • Transit Damages: AcaiXpress is not responsible for damages that occur during transit after the order leaves our premises.
  • Errors and Omissions: We are not liable for any issues caused by incorrect information entered by the customer.

8. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms and Conditions due to causes beyond their reasonable control, including but not limited to natural disasters, war, pandemics, government actions, or other events outside the reasonable control of the affected party.

9. Arbitration

Any disputes arising from these Terms and Conditions must first go through binding arbitration conducted by a competent arbiter in the UAE, in accordance with applicable laws. Arbitration will be final, and no legal action can be initiated unless the arbitration process is completed.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to its conflict of law principles.

11. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

12. Modifications to the Terms

We reserve the right to modify or amend these Terms and Conditions at any time without prior notice. Continued use of the website signifies your acceptance of any updated terms.

13. Contact Us

For questions or issues regarding your order, please contact us at: